| Frequently Asked Questions
Account Information:
How
do I register and create an account?
It's easy
to create an account at PrintsByMe.com. Click the "Create Account" button
at the top of any page of our site and complete the New Account registration form. All
communication concerning your orders with PrintsByMe.com, including confirmations
and possible problems that may hold up your print job, will go to your email address,
so be sure all the information is correct. Your User ID and email address are
the way PrintsByMe.com recognizes you and matches you with your print order. You
will be required to sign into your account in order to place orders with PrintsByMe.com. Why
do I need to register and create an account?
PrintsByMe.com
is able to identify you by your registration on the site. Your account allows
us to communicate with you concerning your orders and print files. We are also
able to contact you regarding any issues surrounding your open print job; keep
you aware of PrintsByMe.com specials related to your future printing needs, and
keep track of your purchases and preferences. What
do I do if I forget my password?
Make sure you
typed your password exactly as you entered it when you registered, including capitalizations.
If you need further assistance with your password, select "Log In" at
the top of any page and click the "Forgot Your Password?" link. On the
following page, enter your User ID the Email Address associated with your PrintsByMe.com
account and click "Submit". PrintsByMe.com will reset your password
and send you an email message containing the new password. The next time you log
in, you will be able to change your password to something you will easily remember. How
do I change my password?
To change the password
associated with your PrintsByMe.com account, log in by selecting "Log In"
at the top of any page. Enter your User ID and your current password. Click the
"Log In" button and it will take you to the My Account page. Click "Change"
in the Password section. Enter a new password in the "New Password"
text box, re-enter the new password in the "Confirm New Password" text
box and enter your old password in the "Old Password" text box and click
"Change Password" button. Passwords
must be between 8 and 15 characters, contain at least one digit and one alphabetic
character, and must not contain special characters. Passwords are case-sensitive
and you must enter it exactly the same way, every time. How
do I change my email address?
To change the
email address associated with your PrintsByMe.com account, log in by selecting
"Log In" at the top of any page. Enter your User ID and type in your
password. Click the "Log In" button and it will take you to the "My
Account" page. Click "Edit" in the Email Address section and you
will see your current email address in the "Email Address" text box.
Replace your current email address with your new email address in the "Email
Address" text box and re-enter the new email address in the "Confirm
Email Address" text box. Click the "Submit" button and your email
address will be changed. How do I update my
personal information?
To change your personal
information saved in your PrintsByMe.com account, log in by selecting "Log
In" at the top of any page. Enter your User ID and password associated with
your PrintsByMe.com account. On the "My Account" page, click "Edit"
in the Personal Information section. Now you can revise any of your personal information
and click the "Submit" button to save your information. How
do I update my shipping address?
To change your
shipping address saved in your PrintsByMe.com account, log in by selecting "Log
In" at the top of any page. Enter your User ID and password associated with
your PrintsByMe.com account. On the "My Account" page, click "Edit"
in the Shipping Address section. Now you can revise your shipping address and
click the "Submit" button to save your information. How
do I update my billing information?
To change
your billing information saved in your PrintsByMe.com account or add additional
billing information, log in by selecting "Log In" at the top of any
page. Enter your User ID and password associated with your PrintsByMe.com account.
On the "My Account" page, click "Edit" in the Billing Information
section. Now you can add or revise your billing information and click the "Submit"
button to save your information. How do I know
whether my payment/credit card information is secure?
Your
credit card and personal information are completely safe! PrintsByMe.com is a
secure site that uses the latest security measures and encryption technology,
including Secure Socket Layers (SSL), to keep all of your information safe and
secure. If you have any questions, we encourage you to review our Privacy
Policy. What do I do when I get an error
logging in?
Check your User ID and Password
and make sure they are typed in exactly as you entered them when you registered.
Watch for case-sensitive errors. If you still cannot log into your account, please
use the Contact Us link to report your
issue and we will work with you to resolve it. ^
Back to Top Ordering: Will
I receive a confirmation email of my order?
Yes,
you will receive an email within 24 hours of placing an order. If you paid by
credit card and your credit card was approved, this email will confirm your order.
Otherwise, it will notify you the credit card was declined and give you instructions
on how to re-submit your payment. ^
Back to Top Payment/Billing: What
methods of payment do you accept?
PrintsByMe.com
only accepts credit card and debit card payment at this time. Can
you bill me?
PrintsByMe.com does not provide
billing at this time. How do I report an unauthorized
purchase or billing error?
In the event you
have a charge on your credit card statement from PrintsByMe.com that you do not
recognize or feel was authorized, please fax a copy of the statement showing the
charge to: PrintsByMe.com
Attention: Customer
Service
Fax: 1-256-489-8270 Please provide
us with a phone number and best time to contact you. Please
do not email your debit/credit card account information, as generally email channels
are not secure. ^
Back to Top Printing: What
is CMYK printing?
CMYK is the color mode used
by PrintsByMe.com to reproduce your job. The color calibration of Cyan (C), Magenta
(M), Yellow (Y), and Black (K) determines the final color in your artwork. As
a result, your submitted files must be in CMYK color mode to maximize color quality. If
your files are submitted using any other color standard such as RGB or Pantone,
they will be converted to CMYK during the print process. Conversion from one color
standard to another may cause colors to shift or cause other unexpected results. Before
submitting your artwork files, you may want to review our file preparation
guidelines. What is RGB printing??
RGB (Red, Green, Blue) is a color standard generally
used to display color on your computer monitor. PrintsByMe.com's Xerox iGen3 printer
uses CYMK color for its color print process. All RGB files will be converted to
CMYK during the print process. You should understand that conversion from one
color standard to another may cause colors to shift. For that reason, we strongly
suggest converting your RGB colors to CMYK before submitting artwork. The only
exception to this is photographic images. What
do I do if my logo or artwork uses Pantone colors?
Pantone
colors (and any color standard besides CMYK) will be converted to CMYK. Although
some shifting may occur in the conversion process, the difference is usually not
significant. If more exact color matching is required, request a copy of our Pantone
Print Samples book. Why do certain colors look
different after they print?
CMYK is the color
mode used by PrintsByMe.com to print your job. If your files are submitted in
any color standard other than CMYK, they will be converted to CMYK during the
print process. The conversion from one color standard to another may cause colors
to shift. For that reason, we strongly suggest converting your RGB colors to CMYK
before submitting artwork. What should I know
about color printing and proofs?
Computer monitors
use RGB (Red, Green and Blue) to display color. When you print something to the
CMYK process, for best results, you need to convert any RBG colors, to CMYK colors
first. Why do colors display differently on
my monitor?
You must take into consideration
that different monitor types display colors differently. Professional designers
and prepress companies generally use color-calibrated monitors to ensure the color
they see on their screens is as close as possible to the actual color of the file
once it is printed. What is a bleed and how
do I prepare my artwork to bleed?
A bleed means
your artwork continues to the very edge of the paper and seemingly off on whatever
product you are printing. PrintsByMe.com requires a 0.125" bleed around
the perimeter of your artwork in print-ready files to ensure accurate cutting
(e.g., artwork for a 6" x 4" postcard should extend to 6.25" x
4.25"). We control the creation of the bleed area by the page size, not by
the DTP application. Documents that will bleed should be created with a page size
of 0.25" larger than the finished size providing a 0.125" bleed area
on all sides. Before submitting your artwork files, you may want to review our
file preparation guidelines. What
is the live area of the document?
The live area
is the area within your design where the type will not run off the edge of the
page, because it is within 0.125" of the trim edge. Keeping your headlines,
captions or body copy within the "live area" will assure your type is
not printed off center or cut off at the edges. What
should I know about image resolution?
Resolution
is also known as DPI (Dots per Inch) and can be described as the number of dots
that fit horizontally and vertically into a one-inch space. Generally, the more
dots per inch, the more detail captured and the sharper the resulting image. All
images should be edited, rotated, cropped and sized in an imaging software application
such as Adobe Photoshop. Do not re-size, crop, rotate or adjust images in DTP
applications. Place all images into your DTP application at 100%. In order to
obtain high-quality output, the recommended image resolution should be 300 dpi
at the actual finished size. If you must resample (scale) images, use bicubic
sampling and crop all images in Photoshop. Can
I mail in my artwork?
No. PrintsByMe.com is
an online tool that not only allows you to turn print jobs quickly, but also at
a lower cost. Due to the time involved in mailing artwork or materials, it is
counterproductive to do so. Also, PrintsByMe.com cannot guarantee receipt, damages,
turnaround time or the alignment of the mailed materials with the online order,
when materials are sent via the mail. What
design programs does PrintsByMe.com support?
It
is highly recommended designers use a DTP application for their page layout. Examples
of these applications are Adobe InDesign®, QuarkXPress® and Adobe Pagemaker®.
When it comes to acceptable file formats, PrintsByMe.com currently only supports
PDF files. Review our file preparation
guidelines for instructions on how to properly create your file for uploading. What
file formats does PrintsByMe.com accept for artwork?
When
it comes to acceptable file formats, PrintsByMe.com currently only supports PDF
files for print production. Review our file preparation
guidelines for instructions on how to properly create your file for uploading. What
resolution does my artwork need to be for uploading?
For
an image to print properly, the image must be at least 300 dots per inch (dpi)
at the final output size. If your file is not 300 dpi, you can not simply increase
the dpi from a low resolution to a higher one by increasing the DPI in your imaging
program. The Xerox iGen3 prints at 600 dpi;
we recommend your artwork be 600 dpi. What
if my files are low resolution?
For an image
to print properly, the image must be at least 300 dots per inch (dpi) at the final
output size. PrintsByMe.com is not responsible for the quality of documents submitted
and ordered using low resolution images. What
do I do if I get an error when I upload?
Attempt
to start the file upload process again. If it errors on the second attempt, then
utilize the Contact Us link and report the problem to our support staff who will
assist in resolving the issue. Can I email
my artwork to PrintsByMe.com?
No. Emailing your
graphics files is problematic in several ways. Email
does not connect your artwork in any way with you or your account. Remember, the
PrintsByMe.com registration process is the only way PrintsByMe.com can individualize
you and keep your information secure and private. It is also the only way we can
make the connection between you, your artwork and your order. Additionally,
since PrintsByMe.com requires high resolution graphics in order to guarantee high
quality printing, there are too many limitations via email in regards to file
size both from a sending and receiving perspective. Finally,
in spite of virus protection software, the transmission of files from computer
to computer is still too susceptible to online malicious viruses. By declining
to accept files via email, we are able to protect you as well as ourselves from
online viruses that can damage or destroy computers and corrupt files. Can
I send in a disk of my files and artwork?
No.
PrintsByMe.com is an online tool that allows you to turn print jobs quickly. Due
to the time involved in mailing artwork or materials, it is counterproductive
to do so. Also, PrintsByMe.com cannot guarantee receipt, damages, turnaround time
or the alignment of the mailed materials with the online order, when materials
are sent via mail. ^
Back to Top Pricing/Product
Info: What products do you offer?
PrintsByMe.com
offers a large selection of standard corporate identity, sales support, and day-to-day
printed business products. You can click on the "Product Categories"
link any time to go to a list of all the products that we offer. Currently
our product offering includes: What if
I want to order a custom amount?
One of the
unique benefits of PrintsByMe.com over other online printers is our low online
pricing regardless of the amount of printed product you order. This allows us
to provide you with the lowest online price available without your being locked
into minimum order pricing and having to order much more than you need in order
to get the best price. You will notice that in
the drop-down menus on each product page, as well as on the QuickQuote page, in
the quantity section, there is a place to enter your own custom amount. You may
choose from pre-determined amounts or type in the custom amount you require. You
will not be charged a higher amount for choosing a custom amount. How
do I request a quote?
You can receive a custom
price quote by using the Quick QuotesByMe quoting tool on our home page and selecting
a product along with the appropriate product options. The price will automatically
adjust whenever you select different options such as color, turnaround, or size
in the Quick QuotesByMe tool. Additionally on each product page, the QuotesByMe
quoting tool is available to provide pricing. For a more complete estimate of
your total job, the Shopping Cart page will show the total price including shipping,
and will also display the turnaround time. What
paper stocks do you use?
Due to the high quality
and advanced technology of our Xerox iGen3 digital press, PrintsByMe.com uses
only Xerox or Xerox-approved paper. PrintsByMe.com
offers a number of options depending upon the products you want printed. To see
the options, simply go to the individual product page and choose from the paper
options drop-down box. ^
Back to Top Shipping
and Delivery: What are your shipping costs?
PrintsByMe.com uses UPS as its delivery vehicle.
Shipping costs vary according to each product and the quantity ordered. To accurately
calculate shipping, move your order into your Shopping Cart and process the total. Which
shipping methods do you use?
PrintsByMe.com
uses UPS as its delivery vehicle. We offer a range of shipping options that include:
UPS ground, UPS 3-day select, UPS 2-day air, UPS next day air saver, UPS next
day air. Do you offer rush processing and delivery
service?
Yes. An "Urgent" turnaround
request guarantees a production turnaround time of overnight to 3 business days,
depending on the product ordered. You can further expedite your order by selecting
a high priority shipping method. Can I pick
up my order rather than having it shipped?
If
you live in Huntsville, Madison, or the surrounding area, you can pick up your
order at the PrintsByMe.com offices at 895 Martin Road, Huntsville, AL 35824.
Be sure to click the Pick-Up Packages option during checkout. For detailed information
on picking up your order, go to: www.printsbyme.com/. Can
I arrange for my own shipping or courier to deliver my order?
No.
At this time we are not able to accommodate your own shipping arrangements or
the use of a courier service or will call. Do
you ship to APOs and MPOs?
Yes, we do ship to
state-side military addresses. What's the difference
between turnaround time and shipping time?
Turnaround
time is also known as Production Delivery Time and it varies by product, ranging
from one to ten business days. You should check the turnaround option for the
specific product that interests you. In addition, you should check our site to
ensure your turnaround time will not be impacted by an upcoming holiday. Turnaround
time for your print job begins once your order has been placed and your print-ready
files have been uploaded. If your job is received
by 6:00 p.m. CST, turnaround time begins that business day. For example, a job
with a two-day turnaround you ordered at 3:00 p.m. on a Wednesday will be shipped
out to you by end of business the following Friday. Please
note PrintsByMe.com's offices are closed Saturdays, Sundays and Holidays. As a
result, these days are not considered when calculating turnaround time. Turnaround
time does not include shipping time. Shipping time depends on the type of shipping
method you selected at the time of your order. Identified issues with customer
artwork can impact the production turnaround time. What
can delay turnaround time?
The primary cause
for delay in turnaround time is an issue with the print file. Turnaround time
will be put on hold if PrintsByMe.com identifies during the pre-flighting stage,
your file is not print-ready. At that point, we will contact you to resolve the
issue as quickly as possible. What are your
holidays and how do they affect my printing?
PrintsByMe.com
is closed in observance of the following holidays: New
Year's Day
President's Day
Memorial Day
Independence Day
Labor
Day
Thanksgiving Day
Christmas Day Does
PrintsByMe.com offer mailing fulfillment?
If
you are interested in PrintsByMe.com fulfilling a mailing for you, please us the
Contact Us link to request more information
about our mailing services. Site
Navigation: Which browsers do you support?
The advanced technology of our online prints portal
is currently supported by the following browsers:
- Microsoft Internet
Explorer
- FireFox
| Please note it is not PrintsByMe.com's
intent to purposely ignore any segment of the browser/platform market. Unfortunately,
some technologies do not currently provide the sophisticated programming necessary
to render documents at high speeds via the Internet. Is
my email and personal information provided to third parties?
No.
The security of your personal information is very important to us. We never sell
or rent your personal information to any third parties under any circumstances.
We value your trust very highly, and will work to protect the security and privacy
of any personal information you provide to us and will only use it as we have
described in our Privacy Policy. How
can I talk to someone about my print job?
You
can us the Contact Us link and request
to have a PrintsByMe.com staff member call you. Our regular office hours are Monday
- Friday from 8:30 a.m. - 5:00 p.m. CST. Is
your site secure?
PrintsByMe.com is a secure
site that uses the latest security measures and encryption technology, including
Secure Socket Layers (SSL), to keep all of your information safe and secure. We
encourage you to review our Privacy Policy. What
is your Privacy Policy?
You can see our Privacy
Policy by clicking here. What
are your Terms of Use?
You can see our Terms
of Use by clicking here. Do
you share my email address?
Absolutely not!
All personal information is kept strictly confidential and is only used for placing
orders through PrintsByMe.com. Only the personal information necessary to complete
an order is passed on to third parties. To
help us improve our Web site, offerings and customer service, we may ask our customers
for feedback. This feedback may be shared with companies helping us research and
implement improvements. However, we will not release the information outside PrintsByMe.com
without your prior permission. Is my email
and personal information provided to third parties?
No.
The security of your personal information is very important to us. We never sell
or rent your personal information to any third parties under any circumstances.
We value your trust very highly, and will work to protect the security and privacy
of any personal information you provide to us and will only use it as we have
described in our Privacy Policy. ^
Back to Top | 
